Home Router Internet Connectivity Issue

by user101402   Last Updated December 06, 2017 05:00 AM

I'm not entirely sure whether my question here is appropriate for this Stack Exchange site, but if there's one that's more appropriate, please let me know how to put my question there as well.

So, today, my router had some issues. I've been using it for almost 3 months now. It's the Linksys WRT32X AC3200 Wi-Fi Gaming Router, hosting two wireless bands at 2.4 and 5 GHz. Today, there was some rain in the neighborhood, but no lightning, and the rain wasn't that heavy. Anyways, for some strange reason, the 2.4 GHz band went kaput while the 5 GHz band remained well. I was able to connect to my 2.4 GHz band, but I couldn't access the internet while I was able to do so on the 5 GHz band. I tried resetting the router but to no avail. My mom thought we had been hacked, so I changed the password to the 2.4 GHz band, but that still didn't solve the issue. Ultimately, I just reset the router to factory settings, renamed the wireless networks, gave the bands a complex password, and the issue went away. Now, both bands are usable again.

This kind of issue seemed very strange to me. To be honest, I'm not entirely sure whether my home network was hacked or not, and I wouldn't think inclement weather would cause issues with my home router. Perhaps at worst a power surge, but for this specific problem to occur.. Can anyone give me some ideas on why this happened and what can I do to prevent this in the future? Also, under what conditions is it acceptable to reset the router to factory settings? That seems like a last resort for something like this, but it worked.

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