When I was creating the character my computer froze and I had to close the window with the game. When I logged again, my character appearance was just like the bald-bearded default character.
Is it possible to change my appearance? I have heard that there is an NPC that can change my appearance for a fee.
Edit: I already posted this on the official forum, but I haven't got a reply yet.
If you leave Falador through the south gate and head towards the Crafting Guild, you'll find the Make-over Mage. For a fee of 3000gp you can change your appearance: this includes your skin color, hairstyles and default clothing. You can even change your gender!
Note that this is a screenshot from the modern version of RuneScape. The location is exactly the same in 2007 RuneScape, however. Note that you can also take the shortcut by the broken wall near the Falador west bank, or by climbing under the south wall behind the jewelry shop. These require Agility level 5 and 26 respectively.
This was changed in an update for OSRS.
Now, you need to visit a few different NPCs to completely change your appearance